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No aspect of life is untouched by culture. This session
will describe why culture plays such a critical role in an
organization's quality journey and how to take simple
steps to gain a better understanding of the various
cultures within your own organization. Specific
examples will demonstrate how a better understanding
of culture can improve patient safety.
After this presentation you will be able to:
- Describe the key components of culture—what it is, and what it isn't.
- Identify ways to assess culture in health care organizations.
- Discuss case studies that connect cultural assessments to quality and patient safety.
Robert C. Lloyd, PhD, Executive Director, Performance Improvement, Institute for Healthcare Improvement;
David B. Pryor, MD, Senior Vice President, Clinical Excellence, Ascension Health |
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