Using measurement to drive and sustain quality performance improves the probability of achieving the organization's strategic objectives. Electronic scorecards are one way to integrate critical information about key indicators from a range of disparate systems, facilitate communication, and help link dayto- day activities to overall business plan objectives. Driving performance, however, can require ready access to granular performance information in a way that recognizes differences in the ways users relate to data. This session will describe the development and use of a comprehensive Performance Management Information System that provides apples-to-apples comparisons of clinical, operational, and financial performance across a three-hospital health system.

      After this presentation you will be able to:

• Discuss how electronic performance monitoring can be integrated into an overall performance management and improvement strategy.
• Examine differences in the perspectives of and use of data among various stakeholders.
• Identify the critical factors that maximize the impact of electronic score-carding.
• Describe organizational and operational challenges in deploying performance monitoring systems and maximizing ROI.