This session will present the results of 20 clinical teams participating in Quality Allies: Improving Care by Engaging Patients, a three-year initiative to identify and disseminate innovative, sustainable models for selfmanagement support in the office practice setting (both specialty and primary care). Practical strategies for implementing the core components of selfmanagement support will be presented, along with tips for developing a business case and tools to engage patients and families in the design and delivery of care.

      After this presentation you will be able to:

• Identify the core clinical components of selfmanagement support.
• Describe the business case for selfmanagement support achieved by several ambulatory care practices working with a variety of payment models.
• Discuss the advantages of, and practical strategies for, involving patients and families in the design and delivery of care.