James B. Conway, MS, Senior Fellow, Institute for Healthcare Improvement;
Crystal L. Clark, MD, MPH, George W. Merck Fellow, Institute for Healthcare Improvement;
Steven C. Bergeson, MD, George W. Merck Fellow, Institute for Healthcare Improvement, Allina Hospitals and Clinics

      Exceptional results are being realized by some organizations that are implementing patient-and family-centered care and partnerships, while other organizations are struggling. In this session, three Institute for Healthcare Improvement Fellows with significant experience in clinical and operational practice will report out on the learning from their year of focused efforts. Reactions, experience, and learning from participants will also be shared.
      After this presentation you will be able to:

• Explore definitions of patient-and family-centered care.
• Stimulate conversation about thetransferabilityof these ideas.
• Apply the principles of patient-and family-centered care in strategic and operational activities, efforts to eliminate disparities in patient care, and systems and process design based on reliability principles.