Michael Leonard, MD, Physician Leader for Patient Safety, Kaiser Permanente;
Janet Nagamine, MD, Patient Safety Officer, Kaiser Permanente

      The use of SBAR (Situation-Background-Assessment-Recommendation) and other tools to improve team performance, communication, and the safety of clinical care will be described. Learn about the importance of assertion/critical language to enable anyone on the care team to voice concern about the care of a patient.
      After this presentation you will be able to:

• Describe the importance of psychological safety and its effect on team performance.
• Implement SBAR, a situation briefing model for clear and effective communication.
• Identify the components of effective leadership that are necessary to support communication and teamwork to improve safety.