Michael Leonard, MD, Physician Leader for Patient Safety, Kaiser Permanente

      Clinicians will share their experiences with applying teamwork and collaborative care in high-risk clinical areas. The use of crew resource management and human factors principles in health care will also be discussed.
      After this presentation you will be able to:

• Discuss the evolution of crew resource management and human factors principles in medicine.
• Describe tools and behaviors for effective teamwork and communication.
• Explain the application of systematic processes of care to increase safety in high-risk environments.