Jenny A. Boyle, BSc, MSc, Associate Director, Innovation, Joint Commission Resources;
Jean Penny, MSc, OBE, Head of Learning, NHS Institute of Innovation and Improvement, UK

      Wouldn't it be great if every single person was capable, encouraged, and enabled to work with others to improve the service they provide? This session will show you how improvement skills and knowledge are being developed and applied in the National Health Service in England in order to build a workforce capable of improving care for millions of people.
      After this presentation you will be able to:

• Describe the range of skills and knowledge involved in successful, sustainable improvement.
• Discuss the principles for building improvement in a health careworkforce.
• Apply the principles in your organization.