Diane K. Miller, MBA, Director, Institute for Healthcare Improvement;
Patricia A. Rutherford, RN, MS, Vice President, Institute for Healthcare Improvement

      Health care organizations are at a critical crossroad in the challenge to provide safe and high quality care for patients and to attract and retain skilled health professionals in an environment of rapid change and constrained resources. This session will describe a strategy to transform care in medical and surgical units within acute care hospitals. Participants will explore approaches for work redesign and innovation to improve quality outcomes for patients and to create a vital workforce.
      After this presentation you will be able to:

• Describe the key themes of a conceptual framework, design targets, measures and promising changes to transform care on medical and surgical units.
• Identify high leverage changes to begin transformation on medical and surgical units.
• Give examples of how lean principles applied to medical surgicalunits can lead to increased time in direct care for clinical staff.