Robert C. Lloyd, PhD, Executive Director, Performance Improvement, Institute for Healthcare Improvement;
Lindsay A. Martin, MSPH, Senior Research Associate, Institute for Healthcare Improvement

      Even though Deming's ideas have driven healthcare improvement initiatives for over 15 years, it is important to periodically revisit the theories, tools, and methods that drive quality improvement. It is also important for new employees to be properly grounded in these principles and tools in order to successfully spread improvement throughout the organization. This session will provide an overview of quality models, tools and techniques, team management essentials, and suggestions on conducting tests of change.
      After this presentation you will be able to:

• Discuss the leading quality models.
• Identify the major tools and techniques of quality improvement.
• Describe how tests of change are implemented.