Lucian L. Leape, MD, Researcher, Harvard School of Public Health

      Following a serious, preventable injury, apologizing may be the most important thing the caregiver can do to help the patient. Why is this so? How does an apology help the patient, and the caregiver, heal? What are the consequences of not apologizing? Using real examples, we will explore this subject from theoretical, practical, and emotional points of view.
      After this presentation you will be able to:

• Discuss why apologizing is necessary.
• Describe how an apology works.
• Identify the effect of an apology on the caregiver.