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Products > Institute for Healthcare Improvement > 7th Annual International Summit on Redesigning the Clinical Office Practice
C5: Putting It All Together: Team Building, Open Access and Planned Care in One Change Package

James B. Sutton, PA-C, Physician Assistant, Clinton Family Health Center

      This session will describe Clinton Family Health Center’s (CFHC)process of enacting 50 PDSA cycles and improvement in all six areas of the Chronic Care Model in one short year. Hold on to your seat, this pace is not for the faint of heart!
      After this presentation you will be able to:

  • Incorporate team building, open access, and planned care into one complete change package.
  • Identify the basic components necessary to create a complete change package.
  • Develop a change plan for your institution.

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