Catherine I. Tantau, BSN, MPA, President, Tantau & Associates;
Mark O. Weisse, MD, Physician, Bellin Medical Group

      This session will explore the use of Service Agreements between various departments to improve access and service within an organization. It is often difficult to draw clear lines between the work of the primary care providers and specialty practices. Without a shared understanding of who does what, patients fall through cracks in the system and rework and redundancy abound. Service Agreements are a tested method for avoiding these pitfalls.
      After this presentation you will be able to:

• Merge the interests of patients, primary care, and specialty care to create an effective Service Agreement.
• Describe the key components of a Service Agreement template.
• Initiate Service Agreements in your organization.