Frank A. Federico, RPh, Director, Institute for Healthcare Improvement;
Roger K. Resar, MD, Senior Fellow, Institute for Healthcare Improvement, Luther Midelfort-Mayo Health System

      This session will teach participants about IHI'sreliability design and how they can begin to apply the principles in their own settings. Participants will work together to identify changes in processesthat will result in achieving new levels of reliability.
      After this presentation you will be able to:

• Describe the three tier design strategy.
• List the concepts necessary to reach 10-2reliability.
• Describe the steps needed to begin applying the reliability model.