Marjorie M. Godfrey, MS, RN, Director, Clinical Practice Improvement, Dartmouth-Hitchcock Medical Center;
Carolyn L. Kerrigan, MD, Section Chief, Dartmouth Hitchcock Medical Center;
Barbara E. Rieseberg, Practice Manager, Section of Plastic Surgery, Maxillofacial Surgery and Dermatology, Dartmouth Hitchcock Medical Center

      This session will demonstrate how improving specialty practice requires the view of the system and all stakeholders. Through applying clinical microsystemthinking, balanced outcome measures, and systems thinking including inpatient and outpatient perspectives, significant gains can be achieved which benefit patients, staff,and organization strategies.
      After this presentation you will be able to:

• Develop a strategy to apply microsystemand organizational system tools and methods to improve clinical outcomes, patient, and staff satisfaction.
• Create the local microsystemand the larger system view of specialty care to identify drivers of improvement.