CD-ROMs Include:
Plenary Presentations

• Welcome – Patricia Rutherford, RN, MS Disruptive Innovation in Health Care - Matt Eyring
• Disruptive Innovation & Professionalism: A Crisis of Identity - Donald M. Berwick, MD, MPP, FRCP
• Idols of the Mind - Lawrence L. Weed, MD

• L1: Supporting Patients to Manage Their Health: Basic Skills for Health Professionals – Connie L. Davis, MN, ARNP, Alan M. Glaseroff, MD, Cory Sevin, RN, MSN, NP
• L2: Redesigning Specialty Practices from a Balanced Systems Perspective – Marjorie M. Godfrey, MS, RN, Carolyn L. Kerrigan, MD, Barbara Rieseberg
• L3: The “Nuts and Bolts” of Designing and Running Group Visits in Your Organization and Practice – Edward Noffsinger, PhD, John Scott, MD, FACP
• L4: Cutting-Edge Ideas in Specialty Practices from Europe to the US – Catherine I. Tantau, BSN, MPA, Marc Rouppe van der Voort,Msc
• L5: Safety and Reliability in the Office Practice – Frank A. Federico, RPh, Roger K. Resar, MD
• L6: Innovations of Outpatient Care for Geriatric Patients – Ron D. Stock, MD, MA, David Dorr, MD, MS, Cherie Brunker, MD
• L7: Using Information Technology to Redesign Primary Care – Matt Handley, MD, Charles M. Kilo, MD, MPH, CEO, Christy Calderon, MD
• L8: How to Achieve a Large Scale Impact in Chronic Disease Management – Meera Kulkami, Catherine Buchanan, BSc, David Lyon, GP
• L9: The South Central Foundation Story at Alaska Native Medical Center: A Complete System Redesign – Douglas K. Eby, MD, MPH, Charles L. Clement
• L10: Completing the Puzzle: Finding the Pieces That Fit Your Practice – Jeffrey L. Kegarise, OD

• A1: Office Efficiency – L. Gordon Moore, MD
• B1: Leadership and Culture: Critical Factors for Transforming Care – Jack Silversin, DMD, DrPH
• C1: Putting It All Together: The Entire Health System Redesigned – Douglas K. Eby, MD, MPH, Charles L. Clement
• D1: An Assessment of Efforts to Transform Health Care – Charles M. Kilo, MD, MPH, CEO
• E1: Patient Involvement – Kate R. Lorig, RN, DrPH

• A2/B2: Embedding Reliability in Ambulatory Care: The Care Model Process – Beth M. Averbeck, MD, Beth A. Waterman, RN, MBA
• A3/B3: Using Service Agreements to Improve Care Between Primary and Specialty Care Practices – Catherine I. Tantau, BSN, MPA, Mark O. Weisse, MD
• A4/B4: Championship Teams: A Framework for Improvement – Sarah W. Fraser, PhD
• A5: Comprehensive Women’s Health in the Ambulatory Setting – Paula A. Johnson, MD, MPH
• B5: Implementing Advanced Access in Academic Practices – Sam S. Weir, MD, Holbrook W. Raynal, MD, DHA
• A6/B6: Sustaining Redesign Momentum – Carolyn M. Shepherd, MD, Amy H. Russell, MD
• A7/B7: Behind Closed Doors: What is Really Happening Between Clinician, Patient, and the Electronic Health Record ? – Laurence Baker, PhD, Nan Robertson, RPh
• A8/B8: Making Change Happen in Your Office – Bruce Bagley, MD, Cindy A. Manning, MA
• A9/B9: Pay for Performance: A Tale of Two Theories – Robert Lloyd, PhD, Lee B. Sacks, MD
• A10/B10: Email as a Connectivity Platform for Improving Health Care – Charles M. Kilo, MD, MPH, CEO, Jill K. Arena, FACMPE

• C2: Technologies for Patient-Centered Care: The Why and How – John Wasson, MD
• C3: Implementing Lean Production in the Primary Care Office – Shirl L. Diaz, MAOM, Kim Pittenger, MD
• C4: Shaping Demand for Ambulatory Pediatric Specialty Services: Creating a Centralized Scheduling Center Enhanced by a Clinical Intake Process – Sallie Kirsch, PhD, Sarah L. Thomas
• C5: Putting It All Together: Team Building, Open Access and Planned Care in One Change Package – James B. Sutton, PA-C
• C6: Re-Weaving the Safety Net Initiative – L. Gordon Moore, MD, Alida Merrill, BS, BSN, MPH
• C7: How Evidence-Based Design Can Improve Care While Lowering Costs – Blair L. Sadler, JD
• C8: Using Advanced Clinic Access Principles to Improve Access in VA Primary Care Clinics – Jeffrey A. Murawsky, MD
• C9: Utilizing Regional Collaboratives to Foster and Spread Change in a Community – Neil A. Solomon, MD, Gordon Mosser, MD, Diane Stewart
• C10: Translating Research into Practice in the Care of Older Adults – Martin D. Levine, MD

• D2/E2: Improving Care in Chronic Conditions – Meera Kulkami, Catherine Buchanan, BSc, David Lyon, GP
• D3/E3: Ideal Micro Practice – John Wasson, MD, L. Gordon Moore, MD, Judith S. Zettek, RN, Deborah J. Johnson, BA
• D4/E4: Using Idealized Design to Improve Access and Clinical Quality – Luz Vasquez, MD
• D6/E6: Practical Applications of Health Literacy Strategies and Techniques in the Office Setting – Mary Ann Abrams, MD, MPH
• D7/E7: Access Improvement: How to Reduce Waiting Times – Catherine I. Tantau, BSN, MPA
• D8/E8: Making the Imperative Practical: Cultural Competence in Ambulatory Care – Winston F. Wong, MD, MS
• D9/E9: Parent Power! Putting Parents on Practice Improvement Teams to Accelerate Improvement – Jane A. Taylor, EdD, Marion Aiken, Clair Gieseke
• D10/E10: Moving Mental Health into Primary Care: Improving Care While Saving Time and Money – Brady H. Cole, MA, Andrew Pomerantz, MD