Renee Parlier, RN, MPA Department of Veterans Affairs Minneapolis, Minnesota

      This presentation will describe the Veterans Affairs’ improvement efforts to eliminate delays in access to healthcare, what system-wide changes were needed to implement needed changes, and what was needed to sustain the changes once made. After the presentation,the participant will be able to:

• Describe VA health care’s journey to eliminate delay
• Understand the impact of delay in health care
• List ten high-leverage changes for elimination of delay
• Describe successes that result from elimination of delay
• Gain access to resources with expertise in elimination of delay