Margaret Schlientz, RN, PhD New Berlin, Wisconsin

      This presentation will provide valuable information to healthcare workers who want to create an environment that provides competent, gentle, respectful, and loving care for their patients. Dr. Schlientzwill discuss the power of emotions to heal or destroy, and the positive impact caregivers can have on healing if they are willing listen to their patients with compassion, love, and respect. After the presentation, the participant will be able to:

• Identify the essential imperatives of emotional and spiritual support
• Define the relationship of emotions to health and disease
• Facilitate the release of painful memories and/or present pain
• Identify the dynamic interpersonal interplay of emotional and spiritual need
• Identify essential skills necessary for professional intervention