Helen Hrdy NRC+Picker Lincoln, Nebraska

      Knowing how to utilize the available tools for improvement will enable users of those tools to identify top priorities for improving the patient experience by being able to correctly interpret reports,create client-preferred reports, and quickly access and utilize patient comments for maximum results. After the presentation, the participant will be able to:

• Navigate NRC+Picker’sMy Solutions web site
• Identify top priorities in improving the patient experience using eToolKit
• Understand how to interpret the quarterly Action Plan reports
• Create ‘favorite’ reports in interactive eReports
• Sort, filter and download their patient comments into their preferred format