Kevin Horne NRC+Picker Lincoln, Nebraska

      After four years of preparation, the HCAHPS initiative will start surveying patients in weeks. We’ll discuss some history, the current status, and hear how organizations have implemented HCAHPS. See how CMS is likely to report the results, and find out what you can do now to prepare and react to HCAHPS. This is an interactive session, so bring questions, comments, and your experiences, or just learn from others. After the presentation, the participant will be able to:

• Gain a better understanding of HCAHPS and its history
• Know a brief history of the HCAHPS initiative
• Explain how organizations have implemented HCAHPS
• Understand the reporting of HCAHPS
• Be better prepared for HCAHPS within your organization