Jennifer Yessis, PhD, MSc & Mary Fraser, MSc NRC+Picker Markham, Ontario, Canada

      The presenters will discuss their experience with a study that examined employee experiences and patient evaluations of care, explaining the correlations that exist. They will also share best practices that have been identified as they’ve looked at employee improvement efforts. After the presentation, the participant will be able to:

• Describe the research important to measuring the experience of healthcare employees
• Describe what each module measures and the use of the modules
• Explain the research supporting correlations of the employee andpatient experience of care
• Share case studies in employee improvement efforts