CDs Include:
PLENARY SESSIONS

• Monday Opening Ceremony – Welcome – Joseph Carmichael / Opening Remarks – Gail L. Warden / Mod: Richard Buck (Does not include Linda Armstrong Kelly)
• Perspectives on the Advancing Quality Frontiers – Dennis O’Leary, MD
• Performance Measurement and Public Reporting How Are We Doing From a Patient’s Perspective? – Janet Corrigan, PhD, MBA
• Family Valued: The Case for an Inclusive Care Team – Patrick Conlon, Jim O’Neill

• A Dream Come True: Sustained Urology Access – Mary Therese Hankinson, MBA, MS, RD, FADA, Donna Faraone
• Putting Theory Into Practice – Donna Falvo, RN, PhD
• Helping Hippocrates: Involving Patients in Patient Safety – Margaret Greenly, LCSW-R, MPA
• Transforming the Health Care Experience – Patti Cochrane, RN, BScN, MHSc, Helena Hutton

• Creating Healing Environments – Randall Carter
• Improving Your Workplace – Jennifer Yessis, PhD, MSc, Mary Fraser, MSc
• Bluewater Health’s Dream of Being the Best Community Hospital in Ontario – Jill Campbell, MA
• Bridging the Gap between Science and Humanism – Integrating Standard Clinical Care with the Complimentary Modalities and the Healing Arts - Laura Lee, RN, BSN

• HCAHPS – Fruit, Flowers, or Appliances? Celebrate? Bemoan? – Kevin Horne
• Overcoming Barriers to Access in Culturally Diverse Communities – Yosef Dlugacz, PhD
• Promoting Departmental Communication for Increased Patient Satisfaction – Ruth Radenslaben, RN, MA
• Utilizing eToolKit and eReports for Improvement – Helen Hrdy

• A Model for Resolving the Intractable Access-to-Care Problem: Positive Deviance - Michael Bleich, RN, PhD
• Rapid Assessment Terms: Enhancing Staff Collaboration Through the Eyes of the Patient – Tammy Moore, BSN, MS, Jackie Watercutter, RN, MS, CNAA
• Emotional and Spiritual Support as a Sacred Opportunity – Margaret Schlientz, RN, PhD

• Developing Leaders at All Levels of the Organization: The Approach at SSM Health Care – Richard Buck, MD, MPH
• VHA Advanced Clinic Access Initiative - Renee Parlier, RN, MPA
• Use of Picker Survey Results as Outcome Measures of Effect of System Improvement – Jill Petrella, MHA, BA
• Anatomy of a Business: Sales Tips and Techniques - Kathleen Bower, DNSc, RN, FAAN