Wayne Perkins, CEO YMCA Calgary
Robb Hermanson, Senior Vice President-Development, YMCA of Santa Clara Valley

      NAYDO, the YMCA of the USA and YMCA Canada co-sponsored a massive study of YMCA members seeking to learn how to increase the percentage of members who donate. This presentation will share what we heard from our members and show how YMCAs have converted this learning into their day-to-day operations to increase the likelihood that their members, when asked, will donate.