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Products > Institute for Healthcare Improvement > IHI 9th Annual International Summit on Redesigning the Clinical Office Practice
D3/E3: Using Measurement to Engage Clinical Teams in Practice Redesign

      This session describes measures of access, efficiency, and team role optimization that are helping teams improve day-to-day work processes. Discuss strategies and team skills for using data in weekly team meetings to achieve measurable change.
      After this presentation you will be able to:

  1. Identify access, efficiency, and team role optimization measures that can be used to improve day to day work processes.
  2. Apply strategies for using a balanced set of measures to engage clinical teams in redesigning work processes.
Annmarie R. Hess, MSN, MS, President, Clinical Performance Management, Inc;
J. Cowan Stark, MD, Practice Medical Director, Martins Point Healthcare, Inc
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