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This session discusses key lessons learned about patient engagement from ten years of redesigning
ambulatory care services for the underserved. Incorporating an electronic health record (EHR) to support
innovation and implementing group care as a patient‐centered strategy will also be described.
After this presentation you will be able to:
- Discuss how to sustain patient engagement through redesign of patient care services.
- Use your EHR to collect data for outcomes measurement and to improve delivery of care.
- Describe how to engage both patients and care teams to "co‐create" group care.
Carolyn M. Shepherd, MD, Medical Director, Clinica Campesina;
Amy H. Russell, MD, Assistant Medical Director, Clinica Campesina |
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