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The work of health care providers occurs within microsystems. The attitudes and behaviors within these
systems create opportunities for improving performance by sharing knowledge and coaching one another.
This session will share experiences with coaching where the aim is to provide excellent care at every
patient interaction, and where aligning patient and provider goals provides the “fuel” for joy in work.
After this presentation you will be able to:
- Discuss how mental models build our possibility.
- Ability to coach where everybody in the micro system develops and takes responsibility for their
everyday leadership.
Anette Nilsson, Project leader, Qulturum, Sweden; Göran Henriks, Chief of Learning and Innovation, the
County Council of Jönköping, Sweden |
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