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This session emphasizes the importance of hospitality in the ambulatory setting and discusses how to
develop a culture where initiative and flexibility are valued. Both small changes and large projects that
have led to success will be reviewed.
After this presentation you will be able to:
- Identify small, practical changes that can be made in office practices to provide a patient‐ and parentfocused
care experience.
- Discuss how technology can be used to transform pediatric health care delivery.
- Describe the key cultural elements necessary to implement patient‐ and parent‐focused initiatives in
a pediatric subspecialty academic practice.
Paul Rosen, MD/MPH/MMM, Clinical Director, Children's Hospital of Pittsburgh;
Laura C. Gailey, MHSA, Administrative Fellow, University of Pittsburgh Medical Center |
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