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This session integrates and discusses patient‐centered access, facilities and care delivery, and introduces
the language of service experience management. The benefits of patient‐centered health care to both
providers and patients will be discussed.
After this presentation you will be able to:
- Describe patient‐centered health care in an integrated, holistic manner.
- Explain the benefits of patient‐centered health care for both providers and patients.
- Converse in the language of service experience management.
Leonard L. Berry, PhD, Distinguished Professor of Marketing, Texas A & M University |
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