Waits and delays plague our health care systems, leading to patient, provider and staff dissatisfaction, increasing cost, and sub‐optimizing revenues and clinical care outcomes. There is a proven process — form a team, set an aim, map the process, make changes, and measure — that organizations can use to address the delay issues. Learn a set of change principles that, if applied properly, can minimize delays.
      After this presentation you will be able to:

1. Develop a backlog reduction plan.
2. Assess demand and supply for your practice.
3. Explain how more appointment types lead to more delays.