CD-ROMs Include:
Plenary Presentations

• The Unfinished Business of the Baby Boom Generation: Health Care for the 21st Century—John A. Kitzhaber, MD
• First American Health Care—Capt. Charles Q. North, MD, MS

• LL1: Creating and Leveraging the Fully Electronic Primary Care Office—David E. Shute, MD, Robert Eidus, MD
• LL2: Developing the Physician Culture You Want—Gay Wayman, MS, Tom N. Ewing, MD
• LL4: Putting It All Together: Delivering Value for Patients and Populations—Beth Waterman, RN, MBA, Beth M. Averbeck, MD, Thomas W. Nolan, PhD
• LL5: Advancing the Practice of Self-Management Support: Lessons from New Health Partnerships—Laurel A. Simmons, SM, Beverley H. Johnson, RN, Fran Mills
• LL6: Designing Reliable Delivery of Optimal Care—Frank A. Federico, RPh, Roger K. Resar, MD
• LL7: Improving Access to Care—Mark F. Murray, MD
• LL8: Disruptive Innovation in Ambulatory Care—Donald A. Goldmann, MD, Timothy Crimmins, MD, David Duncan, Kim Peterson
• LL9: Making System-Wide Improvements in Health Care: Lessons from Sweden and England—Richard G. Jenkins, MBBS BSc(Hons), Annette Nilsson, Göran Henriks, John N. Burton, MSc
• LL10: Innovations in Planned Care for the Indian Health System: Aim, Measurement, Concepts, and Sequencing—Cindy Hupke, RN, BS, MBA, Charles Q. North, MD

• A1: Delivering Value for Patients and Populations—Thomas W. Nolan, PhD
• B1: Building a Patient-Centered Primary Care “Medical Home”—Cathy Schoen
• C1: New Perspectives on Partnering with Patients and Families—Beverly H. Johnson, RN, Jean Klein, Margaret Murphy, Ashley Peterson, Richard Scholtz
• D1: Ideal Medical Practices: A Replicable Approach to Provide Patients Exactly the Care They Want and Need Exactly When and How They Want and Need It—L. Gordon Moore, MD, John Wasson, MD
• E1: The Opportunity of Patient-Centered Health Care—Leonard L. Berry, PhD

• A2/B2: See One, Do One, Teach One: The Value of Shared Medical Visits in a Family Medicine Residency Program—Stephen M. Sorensen, MD, Rhonda McInroy, LMSW, LMHC, Steve Strom
• A3/B3: Advancing the Practice of Self-Management Support: Lessons from New Health Partnerships—Laurel A. Simmons, SM, Judith Schaefer
• A4/B4: Optimal Diabetes Care: Care System Changes, Leadership, and Execution—Steven C. Bergeson, MD, Bruce D. McCarthy, MD
• A5/B5: Striving for “Ritz-Carlton” Service in a Pediatric Subspecialty Academic Practice—Paul Rosen, MD/MPH/MMM, Laura Gailey, MHSA
• A6/B6: Improving Office Practice: Working Smarter, Not Harder—Christine A Sinsky, MD, Thomas A. Sinsky, MD
• A7/B7: Transitional Care Model: Integrating Care Across Settings—Annmarie R. Hess, MSN, MS
• A8/B8: Five Pragmatic Ideas to Lay the Foundation for Planned Care Transformation—Cindy Hupke, RN, BS, MBA, Charles Q. North, MD
• A9/B9: Creating Access in Specialty Practices—Catherine I. Tantau, BSN, MPA, Anthony F. Graham, MD
• A10/B10: Better Outcomes, Less Utilization, Happier People: The Updated Southcentral Foundation/Alaska Native Medical Center Story—Douglas K. Eby, MD, MPH

• C2: Assessing Patient Safety in Physician Practices and Ambulatory Care Facilities—David N. Gans, Allen J. Vaida, PharmD
• C3: Using Staff Experience to Guide Improvement of the Workforce Environment—Virginia (Ginna) L. Crowe, RN, MS, Ann M. Lewis, MPH
• C4: The Patient Will See You Now: Empowering Patients in Practice Redesign—Maile Jedlinsky, Alicia Popoff, Marcia J. Algarin, RN, Karen J. Ferge, RN, Dawn M. Larson, Derrick E. Custino, MD
• C5: Residents and Students on the Chronic Care Team: Case Studies of Successful Innovation—David P. Stevens, MD
• C6: Coaching Each Other: A Way of Thinking—Anette Nilsson, Göran Henriks
• C7: Behavioral Health in Primary Care: Moving to Team Based, Integrated, Holistic Health Care—David Labby, MD, Carol Sherbenou
• C8: Spreading Better Care Across California: Principles and Practicalities—Diane Stewart, Hunter Gatewood, MSW
• C9: Balint Groups: Unlocking the Therapeutic Potential of the Doctor-Patient Relationship—Donald W. Nease, MD, Frank D. Dornfest, MD
• C10: Going Digital Without Going Bankrupt—Scott Clemensen, MD

• D2/E2: Lessons Learned in Patient-Centered Redesign—Carolyn M. Shepherd, MD, Amy H. Russell, MD
• D3/E3: Using Measurement to Engage Clinical Teams in Practice Redesign—Annmarie R. Hess, MSN, MS, J. Cowan Stark, MD
• D4/E4: Using Lean Techniques to Improve Clinic Flow in a Community Health Center—Lucy W. Loomis, MD, MSPH, Pete Gutierrez, Amie Staudenmaier
• D5/E5: P4P and Quality in California: Payment Reform, Social Movements, and Breakthrough Improvement—Alan M. Glaseroff, MD
• D6/E6: Simple Steps for a Complex System: Making Coordination of Care Work—Jeff L. Kegarise, OD, Susan N. Kegarise, OD
• D7/E7: Centering: A Model for Group Health Care—Sharon S. Schindler Rising, CNM, Brent J. Jaster, MD
• D8/E8: Planned Care 2.0: Turning Theory into Practice in the Small Office Setting—Michael A. Zimmerman, MD
• D9/E9: Patient-Centered Medical Home: BlueCross BlueShield Plan Activities—Carole Redding-Flamm, MD, MPH
• D10/E10: A Framework for Improving Health Outcomes and Improvement Capacity Thoughout Maine—Pamela E. Hagney, BSW, MBA, Reginald J. Albert, MBA, FHFMA, John Branscombe, Linda Coleman, Donald Woolever, MD