Today’s bedside nurses are overwhelmed with tasks, new technology, and staffing issues that impede their ability to provide individualized, personalized care to patients and families. This session presents an overview of how one community hospital began the journey of relationship-based care and primary care nursing. Learn how employees enthusiastically embraced the concept and took a leadership role in creating a caring and healing environment for their patients and families.

After this presentation you will be able to:

• Determine the crucial success factors in a leadership-driven, staff-empowered initiative.
• Describe the importance of creating the foundation to support organizational change.
• Identify steps that can be taken to weave thephilosophy of relationship-based care through-out your organization.