Hear the story of one health care organization’s continuing journey to become exceptional and the realities of hard work, mistakes, and the extraordinary commitment of thousands of people that continue to be the hallmark of SSM Health Care. The importance of clear mission, vision, and values in achieving organizational goals will be described.

After this presentation you will be able to:

• Describe the importance of a mission, vision, and values in achieving your organization’s goals.
• Consider how you can use the Baldrige Award Criteria as a framework to keep your improvement efforts on track.
• Recognize the power of storytelling as a way to make strategy come to life.