This session presents new and innovative tools to help leaders and front-line clinicians better “see” processes in hospital and ambulatory settings, to help them make the changes that improve care for patients. New measurement strategies, observational methods, and lean strategies will be described.

After this presentation you will be able to:

• Identify and master ten new tools to evaluate the efficiency and effectiveness of care processes.
• Develop a plan for more effective and timely improvement efforts in your organization.