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Jennifer Yessis, PhD, MSc
Senior Research Scientist
Peggy Brown, RN, MSN
Improvement Manager
NRC Improvement & Learning
Lincoln, Nebraska
Objectives:
- Describe a research project
investigating the link between
employees’ and patients’ experiences
in hospitals
- Compare correlations between
employees’ and patients’ experiences
- Identify opportunities to improve the
employee experience
- Explore the potential to improve patient
experience in response to correlations
between the employees’ and patients’
experiences
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