Presenter Panel from M.D. Anderson Cancer Center:
Kay Swint, MSN, RN, CHPN
Toni Abbasi, MBA, RN
Hyacinth Gordon, RN, MSN, OCN, CRRN
Pat Hannon, MSN, RN
Ellen Siegel, MS, RN, CPHQ

Objectives:

• Describe an academic medical center’s ongoing evolution in using NRC+Picker resources to guide improvement in the patient care experience
• Illustrate three performance improvement projects effective in improving the patient care experience as measured by the NRC+Picker patient experience tools
• Define critical success factors to spread and sustain a patient experience improvement effort