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Nancy Flynn, RN
St. Joseph Mercy Hospital
Oakland, Michigan
Objectives:
- Examine one organization’s effort to
create and open a distinct, campusbased,
patient-centered Ambulatory
Surgery Center
- Differentiate the needs and responses
of patients, staff and surgeons in
inpatient versus ambulatory surgical
care settings
- Describe an interviewing process that
optimized attribute and competency
identification of the patient-centered
ambulatory surgical staff member
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