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Kevin Horne
Director of Research and Standards
NRC+Picker
Lincoln, Nebraska
Objectives:
- Recite a quick definition of HCAHPS
- Discuss the timeline of events
- Relate how hospitals are scoring so
far on HCAHPS
- Predict expected high- and lowperforming
areas for HCAHPS—and
what to do about it
- Discuss how to prepare from a PR
perspective
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