Kathleen Chavanu, RN, MSN
Executive Director of Quality Improvement and Clinical Support Services
Children’s National Medical Center
Washington, DC
Lisbeth Fahey, RN, MSN
Director of Performance Improvement
Children’s National Medical Center
Washington, DC

Objectives:

• Understand how the NRC+Picker results can be used to set priorities for improvement
• Describe how to engage management and front-line staff in improving the patient experience
• Review targeted strategies in four clinical areas to improve the patient experience
• Learn about successes and challenges in using data to drive improvement