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CD-ROM Includes:
PLENARY SESSIONS
- Sunday Opening Ceremony – Welcome – Joe Carmichael / Opening Remarks – Gail Warden / Mod: Richard Buck/ Plenary – Courage, Passion and the Wisdom of Patients-- Susan Sheridan
- Sunday Afternoon -- Panel Discussion -- A Conversation on the Relevance and Impact of Healing — Michael Bleich, Phyllis Kritek, John Rolland
- Monday Morning -- Creating a Culture of Quality – Tom Atchison
- Monday Afternoon – A Quest for HOPE & Humility Following Tragedy – Dale Ann Micalizzi, JoEllen Koerner
- Tuesday Morning – The ABCs of Leading Organizational Change – Julie Smith
- Life is Change - Inspirational Comedy - Judson Laipply
BEST PRACTICE BREAKOUTS A
- A1: Effective Pain Management, Patient and Family-Centered Care and Patient Experience Scores – You CAN Have it All – Rebecca McFarland
- A2: Enhancing Nurse Communication and Safe Handoffs: Kaiser Permanente’s Nurse Knowledge Exchange – Linda Fahey, Chris McCarthy
- A3: Setting Corporate Goals to Improve the Patient Experience – Kathleen Chavanu, Lisbeth Fahey
- A4: Values Match: The Essence of Quality -- JoEllen Koerner
- A5: Not Yet Time for the Nightcaps - What is Happening with H-CAHPS® – Kevin Horne
BEST PRACTICE BREAKOUTS B
- B1: Coordination of Care at the Ambulatory Surgery Center – Nancy Flynn
- B2: Patient Experience: Challenges and Rewards in Achieving and Sustaining Excellence – M.D. Anderson Cancer Center: Hyacinth Gordon, Pat Hannon, Marian LeDoux, Ellen Siegel, Kay Swint
- B3: Good But Not Good Enough – Sandra J. Foster
- B4: Faces of Families in Perilous Moments: Using Evidence in ICU – Sister Maurita Soukup, Sonja Ranck
- B5: Healthcare Employee Experience Linked to Patient Experience and Potential Improvement Opportunities – Peggy Brown, Jennifer Yessis
BEST PRACTICE BREAKOUTS C
- C1: The Medical Response Team (MRT) in Pediatrics: Development and Implementation – Rosemary Gibson
- C2: Medication Reconciliation: What Have We Learned: The Top Ten Implementation Ideas – Doris Hanna
- C3: Leading Change: A Case Study – Gail Nielsen, Jeffrey B. Crandall
- C4: The Patient Value Statement: Hearing the Voice of the Intubated and Sedated Patient – Gail Fairley, Linda Nusdorfer
- C5: Utilizing eToolKit and eReports for Improvement – Helen Hrdy
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