Whether you draw by hand or BIM, design houses or hospitals, have a staff of 1 or 1000,work out of your house or in an office on the54th floor, this program will show you how to create a quality management program that works for your firm and your stakeholders. It will show you how to focus on quality throughout your organization, including administration, professional, and management staff, and how to leverage that quality through to your clients and stakeholders.

   Learning objectives:

• Summarize the history of quality science and quality management (QM) and determine how it is different from traditional quality assurance and quality control and how it focuses on all aspects of the organization
• Create and implement a QM program that is appropriate for the size and business practice of your organization
• Diffuse a QM program through the firm’s value stream internally, including administrative and senior management staff and consultants, and externally, including contractors, agencies, and clients