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HCCA’s 2007 ANNUAL COMPLIANCE INSTITUTE
607: Gestures of Apology, Sympathy and Even Fault in Hopes of Preventing a Lawsuit
SPEAKER: Susan Ziel, Partner & Nurse Attorney, Kreig DeVault LLP
Compare and contrast statements of apology and sympathy vs. admissions of fault
Discuss key elements of effective statements of apology and sympathy
Review laws protecting admissibility of statements in litigation
Product#
HA0766
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