Presenters: Pamela Zoeller, MHA, Director of Oncology Services, HealthPartners; Amy Harker-Murray, MD, Oncologist, Hematologist, HealthPartners

    This session will examine how to build reliability into an office-based specialty care practice to improve the patient experience and ensure patients receive consistent, evidence-based care. Key components of reliability will be discussed, including standardizing workflows, leveraging electronic medical record technology, and maximizing the effectiveness of the care team and physician/patient "face" time.
    After this presentation you will be able to:

• Drive standardized workflows to improve reliability of care and patient experience.
• Optimize the role of each member of the care team.
• Create a culture that supports best practice and willingness to change.
• Integrate electronic medical record technology and care delivery.
• Improve coordination of care and patient flow.