Presenter: Göran Henriks, Chief Executive, Learning and Innovation, Qulturum, County Council of Jönköping, Sweden

    This session will discuss how to develop a workplace where the patients see and feel that all employees contribute toward the system's peak performance. This is accomplished in an environment and culture where the spirit develops through the joy of improvements, and improvement becomes an everyday habit. Learn more in a critical conversation with other participants in this session about how good questions can support better results for the patient in a complex health care system.
    After this presentation you will be able to:

• Identify practical examples that demonstrate how the integration of macro/meso/microsystems can develop better patient outcomes.
• Discuss why a profound knowledge of system and quality development is crucial for better results.
• Describe a framework in which three different learning platforms are executed at the same time – individual learning, conceptual learning, and practice-based learning.