Presenters: Frank A. Federico, RPh, Director, Institute for Healthcare Improvement; Roger K. Resar, MD, Senior Fellow, Institute for Healthcare Improvement; Beth Averbeck, MD, Associate Medical Director for Care Improvement, HealthPartners Medical Group

    This session summarizes a structured three-tiered approach to designing reliable processes that consistently provide the best patient care, based on human factors and safety engineering methods used in other industries. This is an interactive session made up of mini-lectures and tabletop exercises directed by the faculty. Groups will work on select topics to learn the application of the model.
    After this presentation you will be able to:

• Implement the principles of reliability to plan improvement projects and improve care in your organization.
• Connect reliable design to rapid testing of changes.
• Improve key processes using reliability improvement strategies.