Presenters: Marjorie M. Godfrey, MS, RN, Adjunct Instructor for Community and Family Medicine, Dartmouth Medical School; Ann Marie R. Hess, MSN, MS, Performance Improvement Specialist, Clinical Performance Management, Inc.

    This session will describe the Assess, Diagnose, and Treat clinical microsystem methodology used to engage front-line care teams, patients and families in office practice improvement and to achieve balanced improvement results. Real office data analysis will be used for a highly interactive session along with the case study of a clinical office practice. The session will also discuss how to organize a learning community of office practices to share improvement activities and lessons learned.
    After this presentation you will be able to:

• Describe the tools and concepts of clinical microsystems in office practices, and the key elements of Assess, Diagnose, and Treat.
• Develop an action plan to improve your office practice using the clinical microsystem concepts.
• List four helpful resources to support improvement specific to microsystems.
• Adapt key concepts from planning a regional learning community to facilitate learning and sharing between multiple practices.