CD-ROMs Include:
Plenary Sessions

• Monday Morning Plenary - Donald M. Berwick, MD, MPP

• L1: Your Office Practice and Microsystems: Getting Everyone in the Game of Improvement - Marjorie M. Godfrey, MS, RN, Ann Marie Hess, MSN, MS
• L2: Using Information Technology to Redesign Primary Care - Charles M. Kilo, MD, MPH, Reginald Wallen, MD
• L3: Quality, Time, and Money: Extracting the Most from Your Group Visit Program - Edward Noffsinger, PhD, John Scott, MD
• L4: The Right Care Each and Every Time: Applying Reliable Design - Frank A. Federico, RPh, Roger K. Resar, MD, Beth Averbeck, MD
• L5: How Microsystems and Result Oriented Management Develops Value for the Patient - Göran Henriks
• L6: Early Lessons on Driving Out Disparities in Health Care - Andrea Kabcenell, RN, MPH
• L7: Spreading Improvement Statewide: Lessons from the Field - Pamela E. Hageny, MBA, Diane Stewart, MBA, Tom Wroth, MD, MPH
• L8: Optimizing Primary Care Practice - Mark Murray, MD, MPA
• L9: Better Outcomes, Less Utilization, Happier People: The Updated SCF/ANMC Story - Douglas K. Eby, MD, MPH, Ileen Sylvester, MBA
• L10: Lean Transformation of a ThedaCare Specialty Service Line: A Case Study - Jennifer L. Redman-Schell, MHA, Laurie Fiorica, John Poole

• A1: Making a Difference - Regina Benjamin, MD, MBA
• B1: Monday Afternoon Mini-Plenary - Edward Wagner, MD, MPH
• D1: A Series of Fortunate Events - Patricia A. Rutherford, RN, MS, Edward Wagner, MD, MPH
• E1: Tuesday Afternoon Mini-Plenary - Cathy Schoen

• A2/B2: Improving Mental Health - Sir John Oldham, MB, ChB, MBA, Lesley Callow
• A3/B3: Medication Reconciliation Errors in the Office Setting - Frank A. Federico, RPh
• A5/B5: Regional Collaboration in an Era of Value-Driven Health Care - Christopher J. Queram
• A6/B6: The Role of a New Physician Compact in Modernizing Medical Professionalism - Jack Silversin, DMD, DrPH
• A7/B7: Improving Specialty Care Systems and Outcomes for Patients and Staff - Marjorie M. Godfrey, MS, RN, Barbara Rieseberg
• A8/B8: Primary Care Management of Depression: Spreading Practice Change Throughout a Large Ambulatory Care System - Karen Scott Collins, MD, MPH
• A9/B9: Improving Access and Efficiency in Specialty Practices - Catherine I. Tantau, BSN, MPA
• A10/B10: Achieving Patient-Centered Collaborative Care: The Ideal Micro Practices Project - L. Gordon Moore, MD, John Wasson, MD

• C2: Weaving Continuity and Open Access Into an Academic Pediatric Practice: Can It Be Done? - Suzanne Mullin, MD
• C3: Pay for Performance Within a Medical Group - Beth Averbeck, MD
• C4: Embedding Reliability in Specialty Care: The Care Model Process - Pamela Zoeller, MHA, Amy Harker-Murray, MD
• C5: Spreading Innovation Across a Large Primary Care Network: A Study in Patience, Perseverance and Planning - Evan Steffens, RN, MS
• C6: Sustained Improvement for Specialty Clinic Access - Mary Therese Hankinson, MBA, MS, RD
• C7: Passion for Life: Empowerment and Improvement for Seniors - Anette Nilsson
• C8: TransforMED: The Vision, the Learning and the Reality - Terry McGeeney MD, MBA, FAAFP, Robert Eidus, MD
• C9: Using Measures That Matter to Redesign the Office Practice - Ann Marie Hess, MSN, MS
• C10: Exploring and Responding to the Patient and Family Experience of Care - Laurel Simmons, Cory Sevin

• D2/E2: Improving Chronic Illness Care and Education in Academic Health Centers - David P. Stevens, MD, Walden Garriss, MD, MS, FAAP, FACP, Susan Hata, MD
• D3/E3: Designing Your Group Visit Program for Optimal Benefit - Edward Noffsinger, PhD, John Scott, MD
• D4/E4: Transforming Care from the Inside Out: QuadGraphics' Chronic Care Management Program - Raymond J. Zastrow, MD, FAAFP
• D5/E5: Tale of Three Practices: Using Data and Care Coordination to Reduce Harm - Julie Sanderson-Austin, Don Fisher, PhD, CAE
• D6/E6: Beading the Necklace: Innovation Through Health Information Technology in the Indian Health System - Bruce S. Finke, MD, Theresa Cullen, MD
• D7/E7: Office Practice: Working Smarter, Not Harder - Christine A. Sinsky, MD
• D8/E8: Driving Out Disparities in Health Care: Start Here - Andrea Kabcenell, RN,MPH
• D9/E9: Shifting the Professional Paradigm: Maintenance of Certification and Practice Redesign - Richard J. Baron, MD, FACP
• D10/E10: Model for Improvement: A Robust and Elegantly Simple Method for Change - Virginia Crowe, RN, MS