Strong leadership and innovative management practices have been key to Zingerman’s success. In an era of increased competition and challenging labor markets, a positive company culture and identity, together with an inspiring vision for the future, can have an enormous impact on customer and staff loyalty.
    In this presentation, Kathi Dvorin, Director of Customer Service for Zingerman’s Mail Order, shares how Zingerman’s teaches and implements the philosophy of Servant Leadership, a management approach that focuses on the leader’s role in giving great service to individual staff – and to the organization as a whole.

    Our Speaker: Kathi Dvorin Director of Customer Service for Zingerman’s Mail Order, one of the Zingerman’s Community of Businesses in Ann Arbor, MI. Kathi began her career with Zingerman’s in 1992 in the Next Door – Zingerman’s Delicatessen’s coffeehouse. Kathi’s outgoing friendly and gregarious nature made her a customer service superstar. In her current position, Kathi is responsible for making sure each Zingerman’s Mail Order customer, whether on the phone or on the web, has a memorable and enjoyable Zingerman’s experience. Her down-to-earth, fun-loving presentation style has made Kathi one of ZingTrain’s most requested presenters. www.zingermans.com