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Products > The Great Game of Business > 2007 Annual Gathering of Games
When It Comes to the Customer, ALWAYS Think Big

    Jim ‘Mattress Mack’ McIngvale is the powerhouse behind Houston-based Gallery Furniture. He started Gallery Furniture with $5,000 and a dream. That dream has grown into the most successful single-site retail operation in the country, with sales of over $200 million per year. Much of his success is based on his willingness to “break the rules” in innovative ways for the consumer. Combined with his flair for entertainment, incredible marketing efforts, a reputation for keeping promises, and an unwavering focus on customer service, Jim’s story is guaranteed to inspire!

    Our Speaker: Jim McIngvale and his wife Linda are co-owners of Gallery Furniture in Houston, Texas. “Mattress Mack”, as he is known throughout Texas, started Gallery furniture in 1981. The success of Gallery Furniture is truly embodied by Mack’s strong commitment to hard work, customer service and grassroots marketing.
    A combination of his extensive philanthropy, daily speaking engagements, and his television commercials for Gallery Furniture have made him one of the most respected and recognizable people in Houston. In addition to his busy schedule at Gallery Furniture, Mack donates a substantial amount of his time to the Houston community that has treated him so well over the years. On November 10th, 2000, he received the Congressional Medal of Honor Society’s prestigious Patriots’ Award in recognition of outstanding community service.
    His adoption of the management principles of the late Dr. W. Edwards Deming and his years of study with Dr. Deming have made him a sought-after speaker on quality and management philosophy.

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