Our organization

We are an independent, not for profit organization dedicated to the advancement of the principles of patient-centered care and the global patient-centered care movement

Our mission

The Picker Institute, Inc. sponsors research and education in the fields of patient- centered care, to support and cooperate with educational institutions, and other interested entities and persons. Picker Institute’ mission is to foster a broader understanding of the theoretical and practical implications of patient-centered care by approaching healthcare with a focus on the concerns of patients and other health care consumers.

Predicated on the understanding that the Picker Institute is a world leader focusing on the measurement of patient’s experience and that the Institute is recognized as an important source of information, advice and support; the Board of Directors of the Picker Institute, Inc. support the advancement of the science through a variety of Programs, Awards and related research, each of which focuses entirely on fostering the continued improvement in healthcare from the patient’s perspective.

Our values

We believe all patients deserve high quality healthcare. Patients views and experiences must be integral to improvement efforts. The Patient-Centered Care Movement believes in:

• fast access to reliable health advice
• effective treatment delivered by staff you can trust
• involvement in decisions and respect for patients' preferences
• clear, comprehensible information and support for self-care
• physical comfort and a clean, safe environment
• empathy and emotional support
• involvement of family and friends and support for careers
• continuity of care and smooth transitions

The Picker Institute, Inc. is a recognized world leader in the area of scientific measurement and improvement of the patient’s experience, and the promotion of patient-centered care.

The Picker Institute also supports the advancement of patient-centered care through educational programs, awards that recognize “Best Practices,” and by supporting research focused on the continued improvement in health care …through the Patient’s Eyes.

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