• C10 One Board’s Journey from Credentialing to Patient and Associate Safety
• C11 All-or-None Composite Measures: Transforming Health Care
• C12 So, What’s on Your Dashboard?
• C13 Running Collaborative Events to Generate Energy, Action, and Results
• C15 High-Reliability Principles and Design
• C16 Improving Improvement: Building and Sharing Best Evidence for Clinical Decision
• C17 Models That Work
• C18 Strategies to Prevent Readmissions to the Hospital
• C20 Best Practices in Patient-Centered Communication
• C21 The “X” Factor: Achieving a Reliable Culture of Safety and Performance Excellence
• C22 Trigger Tools
• C23 Nursing Care in the 21st Century: Saving Lives, Saving Staff
• D2/E2 F-I-R-M: Keys to a Successful Sepsis Protocol
• D3/E3 Innovations in Reducing Patient Mortality in Hospitals
• D4/E4 Practical Strategies for Spreading and Sustaining the First Six 100,000 Lives Campaign Interventions
• D5/E5 Beyond Budgeting: Using Key Performance Indicators for Financial Management
• D6/E6 High Value Health Care: Balancing the Health of a Population, Patient Experience, and Cost Per Capita
• D8/E8 Quality: A Core Matter for Financial Success
• D9/E9 Quality as a Business Driver
• D10/E10 Can “Lean” Principles Work in Health Care?
• D11/E11 Comprehensive Service Line Improvement: A Data-driven Approach
• D12/E12 Using an Electronic Performance Management Information System to Guide Improvement
• D13/E13 International Challenges in Quality Improvement
• D14/E14 Collaborating on the Business Case for Quality: The Iowa Experience
• D16/E16 Building Capacity for Improvement: Methods and Skills
• D18/E18 Integrating Mental Health into Primary Care: Dramatic Improvements in Cost and Quality
• D19/E19 Using Experience-Based Design Techniques to Transform Patient Care
• D21/E21 Safer Patients Initiative: A Framework for Transforming Safety in an Organization
• D22/E22 Culture Eats Strategy for Lunch!
• D23/E23 Strategies to Accelerate Improvement in Patient Care and Education in Academic Health Centers
• D24/E24 Work Redesign on Medical-Surgical Units: An Alternative to Mandated Nursing Ratios?

8th Annual International Summit on Redesigning the Clinical Office Practice (1)
8th Annual International Summit on Redesigning the Clinical Office Practice (2)
8th Annual International Summit on Redesigning the Clinical Office Practice (3)
8th Annual International Summit on Redesigning the Clinical Office Practice (4)
8th Annual International Summit on Redesigning the Clinical Office Practice (5)

• Entire 8th Annual International Summit on Redesigning the Clinical Office Practice on 2 CD-ROMs
• Entire 8th Annual International Summit on Redesigning the Clinical Office Practice on 51 Audio CDs
• Monday Morning Plenary
• L1: Your Office Practice and Microsystems: Getting Everyone in the Game of Improvement
• L2: Using Information Technology to Redesign Primary Care
• L3: Quality, Time, and Money: Extracting the Most from Your Group Visit Program
• L4: The Right Care Each and Every Time: Applying Reliable Design
• L5: How Microsystems and Result Oriented Management Develops Value for the Patient
• L6: Early Lessons on Driving Out Disparities in Health Care
• L7: Spreading Improvement Statewide: Lessons from the Field
• L8: Optimizing Primary Care Practice
• L9: Better Outcomes, Less Utilization, Happier People: The Updated SCF/ANMC Story
• L10: Lean Transformation of a ThedaCare Specialty Service Line: A Case Study
• A1: Making a Difference
• B1 Accelerating Improvement in Chronic Illness Care
• D1: A Series of Fortunate Events
• E1 Why Not the Best? Results of a National Scorecard on US Health System Performance and Implications for Policy
• A2/B2: Improving Mental Health
• A3/B3: Medication Reconciliation Errors in the Office Setting
• A5/B5: Regional Collaboration in an Era of Value-Driven Health Care
• A6/B6: The Role of a New Physician Compact in Modernizing Medical Professionalism
• A7/B7: Improving Specialty Care Systems and Outcomes for Patients and Staff
• A8/B8: Primary Care Management of Depression: Spreading Practice Change Throughout a Large Ambulatory Care System
• A9/B9: Improving Access and Efficiency in Specialty Practices
• A10/B10: Achieving Patient-Centered Collaborative Care: The Ideal Micro Practices Project
• C2: Weaving Continuity and Open Access Into an Academic Pediatric Practice: Can It Be Done?
• C3: Pay for Performance Within a Medical Group
• C4: Embedding Reliability in Specialty Care: The Care Model Process
• C5: Spreading Innovation Across a Large Primary Care Network: A Study in Patience, Perseverance and Planning
• C6: Sustained Improvement for Specialty Clinic Access
• C7: Passion for Life: Empowerment and Improvement for Seniors
• C8: TransforMED: The Vision, the Learning and the Reality
• C9: Using Measures That Matter to Redesign the Office Practice
• C10: Exploring and Responding to the Patient and Family Experience of Care
• D2/E2: Improving Chronic Illness Care and Education in Academic Health Centers
• D3/E3: Designing Your Group Visit Program for Optimal Benefit
• D4/E4: Transforming Care from the Inside Out: QuadGraphics' Chronic Care Management Program
• D5/E5: Tale of Three Practices: Using Data and Care Coordination to Reduce Harm
• D6/E6: Beading the Necklace: Innovation Through Health Information Technology in the Indian Health System
• D7/E7: Office Practice: Working Smarter, Not Harder
• D8/E8: Driving Out Disparities in Health Care: Start Here
• D9/E9: Shifting the Professional Paradigm: Maintenance of Certification and Practice Redesign
• D10/E10: Model for Improvement: A Robust and Elegantly Simple Method for Change

19th Annual National Forum on Quality Improvement in Health Care (1)
19th Annual National Forum on Quality Improvement in Health Care (2)
19th Annual National Forum on Quality Improvement in Health Care (3)
19th Annual National Forum on Quality Improvement in Health Care (4)
19th Annual National Forum on Quality Improvement in Health Care (5)
19th Annual National Forum on Quality Improvement in Health Care (6)
19th Annual National Forum on Quality Improvement in Health Care (7)

• D17/E17 Segmenting and Sequencing: Keys to Successful Improvement
• D18/E18 The Hospital at Night Program: Reducing Risks at the Most Vulnerable Time of Day
• D19/E19 Revisiting Medication Reconciliation
• D20/E20 Using Trigger Tools to Measure Adverse Events
• D22/E22 Proactive Approaches to Reduce Harm from High-Alert Medications
• D23/E23 Outcome Indicators for Whole System Improvement
• D24/E24 Implementing a Comprehensive Support Program for Patients, Families, and Caregivers Following an Adverse Event
• D6/E6 The New Business Case: Linking Better Outcomes and Less Waste
• D7/E7 Innovations in Quality Performance and Outcomes Research
• D8/E8 Leading Large-Scale Change: Role of the CEO
• D9/E9 Leadership Competition: Leverage for Improvement
• D10/E10 Quality Up, Safety Up, Costs Down
• D11/E11 A Leader's Guide to Measuring Harm: Comparing Methods and Options
• D12/E12 Achieving Clinical Performance Improvement Using a Leadership-Driven Model
• D13/E13 Pay for Performance: What the Current Debate is Missing
• D14/E14 Kaiser Permanente�s Journey from Quality Strategy to Execution of Breakthrough Priorities
• D15/E15 The Seven Languages of Transformation
• D16/E16 The �Triple Aim�: Achieving the Optimal Balance of Good Health, Positive Care Experience, and Low Per Capita Cost
• D5/E5 Increasing the Use of Ambulatory Care for Emergency Patients
• D4/E4 Surviving Sepsis: Interim Process Improvement Data from 6,700 Patients
• D3/E3 Door-to-Balloon Time in AMI: Effective Strategies and Teamwork
• C24 Patients Know Best: Partnering with Patients in Transformational Service Redesign
• C25 Worlds Apart: Cross-Cultural and Patient-Centered Care
• D2/E2 One System's Solution to Improving Hand Hygiene Compliance
• A16/B16 Connecting Patients and Providers Using Health Care Information Technology
• A13/B13 Using Better Real-Time Data to Monitor Improvement
• A10/B10 Transforming Health Care in Indian Country
• A12/B12 Engaging Everyone Other than Physicians in QI
• A8/B8 Innovation! Can We Really Break the Mold?
• C1 New Ways to See: Innovative Tools to Improve Patient Care
• Entire 19th Annual National Forum on Quality Improvement in Health Care on 2 CD-ROMs
• Entire 19th Annual National Forum on Quality Improvement in Health Care on 67 audio CDs
• A1 When Safety Programs Make Us Less Safe
• B1 The Nursing Advantage: Best Practices and Promising Approaches to Achieving Clinical Excellence
• D1 Baldrige and Beyond: The SSM Health Care Journey
• E1 Execution of Strategic Improvement Initiatives to Produce System-Level Results
• A2/B2 Driving Towards Zero: Preventing Health Care-Associated Infections
• A3/B3 Eliminating Pressure Ulcers in Ascension Health
• A4 Energizing the 5 Million Lives Campaign Work: Medication Reconciliation, High-Alert Medications, and Surgical Complications
• B4 Energizing the 5 Million Lives Campaign Work: AMI, CHF, Rapid Response Teams, and Pressure Ulcers
• A9/B9 Lessons from Simulation: Building Safer Health Care Systems
• A14/B14 Back to the Basics: Building Essential Skills for Quality and Patient Safety (2 CDs $25)
• A15/B15 Clinical Decision Support of Health Care Information Technology
• A17/B17 Redefining Excellence: The Baldrige National Quality Program
• A18/B18 Using Group Visits Effectively in Chronic Illness Treatment Programs
• C23 Family-Centered Care: What You Can Do for Us; What We Can Do for You
• C22 NQF Safe Practices Adoption: Lessons Learned from the High Performers
• C20 Safer Patients Initiative: A Framework for Transforming Safety
• C19 The Care Model Process: Delivering Reliable Evidence-Based Care
• C18 Evaluation of the Organ Donation Breakthrough Collaborative
• C17 Accelerating Improvement with Planned Experimentation
• C16 Learning to Hold and Grow Performance Gains
• C15 The Lean Triple Play: Improving Speed, Quality, and Cost in Medication Management
• C14 Keys to Sustaining Improvement
• C11 Linking Public Health and Health Care: Partnering to Improve Chronic Care
• C10 Aiming Higher: Commonwealth Fund Commission on a High Performance Health System
• C9 Staff Experience Guides Improvement of the Workforce Environment
• C8 Transitional Care Model: Integrating Care Across Settings
• C7 Compelling New Research on Physical Layout and Design Directly Enhances QI Initiatives
• C5 Improving Outcomes within ProvenCareSM Highly Reliable Cardiac Care
• C4 Energizing the 5 Million Lives Campaign Work: VAP, CLI, and MRSA
• C3 Rapid Response Systems in Teaching Hospitals: Case Studies of Successful Systems Innovation in Academic Settings
• C2 Rapid Response Revisited: A Resource-Neutral Approach
• A24/B24 Schwartz Center Rounds: A National Model for Strengthening the Patient-Caregiver Relationship
• A23/B23 The Privilege of Caring: Relationship-Based Care
• A21/B21 Health Care Safety and Risk Resilience
• A19/B19 Driving Out Disparities in Ambulatory Care
• A20/B20 Building Safety Throughout the Organization

IHI 9th Annual International Summit on Redesigning the Clinical Office Practice (1)
IHI 9th Annual International Summit on Redesigning the Clinical Office Practice (2)
IHI 9th Annual International Summit on Redesigning the Clinical Office Practice (3)
IHI 9th Annual International Summit on Redesigning the Clinical Office Practice (4)
IHI 9th Annual International Summit on Redesigning the Clinical Office Practice (5)

• The Unfinished Business of the Baby Boom Generation: Health Care for the 21st Century
• Entire IHI 9th Annual International Summit on Redesigning the Clinical Office Practice on 52 Audio CDs
• Entire IHI 9th Annual International Summit on Redesigning the Clinical Office Practice on 2 MP3 CD-ROMs
• First American Health Care
• LL1: Creating and Leveraging the Fully Electronic Primary Care Office
• LL2: Developing the Physician Culture You Want
• LL4: Putting It All Together: Delivering Value for Patients and Populations
• LL5: Advancing the Practice of Self-Management Support: Lessons from New Health Partnerships
• LL6: Designing Reliable Delivery of Optimal Care
• LL7: Improving Access to Care
• LL8: Disruptive Innovation in Ambulatory Care
• LL9: Making System-Wide Improvements in Health Care: Lessons from Sweden and England
• LL10: Innovations in Planned Care for the Indian Health System: Aim, Measurement, Concepts, and Sequencing
• A1: Delivering Value for Patients and Populations
• B1: Building a Patient-Centered Primary Care "Medical Home"
• C1: New Perspectives on Partnering with Patients and Families
• D1: Ideal Medical Practices: A Replicable Approach to Provide Patients Exactly the Care They Want and Need Exactly When and How They Want and Need It
• E1: The Opportunity of Patient-Centered Health Care
• A2/B2: See One, Do One, Teach One: The Value of Shared Medical Visits in a Family Medicine Residency Program
• A3/B3: Advancing the Practice of Self-Management Support: Lessons from New Health Partnerships
• A4/B4: Optimal Diabetes Care: Care System Changes, Leadership, and Execution
• A5/B5: Striving for "Ritz-Carlton" Service in a Pediatric Subspecialty Academic Practice
• A6/B6: Improving Office Practice: Working Smarter, Not Harder
• A7/B7: Transitional Care Model: Integrating Care Across Settings
• A8/B8: Five Pragmatic Ideas to Lay the Foundation for Planned Care Transformation
• A9/B9: Creating Access in Specialty Practices
• A10/B10: Better Outcomes, Less Utilization, Happier People: The Updated Southcentral Foundation/Alaska Native Medical Center Story
• C2: Assessing Patient Safety in Physician Practices and Ambulatory Care Facilities
• C3: Using Staff Experience to Guide Improvement of the Workforce Environment
• C4: The Patient Will See You Now: Empowering Patients in Practice Redesign
• C5: Residents and Students on the Chronic Care Team: Case Studies of Successful Innovation
• C6: Coaching Each Other: A Way of Thinking
• C7: Behavioral Health in Primary Care: Moving to Team Based, Integrated, Holistic Health Care
• C8: Spreading Better Care Across California: Principles and Practicalities
• C10: Going Digital Without Going Bankrupt
• D2/E2: Lessons Learned in Patient-Centered Redesign
• D3/E3: Using Measurement to Engage Clinical Teams in Practice Redesign
• D4/E4: Using Lean Techniques to Improve Clinic Flow in a Community Health Center
• D6/E6: Simple Steps for a Complex System: Making Coordination of Care Work
• D7/E7: Centering: A Model for Group Health Care
• D8/E8: Planned Care 2.0: Turning Theory into Practice in the Small Office Setting
• D9/E9: Patient-Centered Medical Home: BlueCross BlueShield Plan Activities
• D10/E10: A Framework for Improving Health Outcomes and Improvement Capacity Thoughout Maine

Gateway Liturgical Conference

Celebrating God’s Love (1)
Celebrating God’s Love (2)
Celebrating God’s Love (3)

• Entire 2006 Gateway Liturgical Conference on 1 MP3 CD-ROM
• Entire 2006 Gateway Liturgical Conference on 29 Audio CDs
• Entire 2006 Gateway Liturgical Conference on 29 Audio Cassettes
• Welcome / Keynote Address – An Evangelizing Catholic School
• Friday Morning Welcome / Keynote Address – Liturgy: Spiritual and Moral Model for the Christian Life
• Panel Discussion
• Saturday Morning Welcome / Keynote Address – Language in the Latin Rite Liturgy: Latin and Vernacular
• Final Dismissal and Call to Mission
• 1-A: Seven Characteristics of an Evangelizing Catholic School
• 1-B: Repertoire for the Children’s Choir
• 1-C: The Sacrament of Penance and the Twelve Steps: Leading our Young People from Addiction Towards Conversion and Recovery
• 1-D: Architecture for Worship: A Primer on the History of Architectural Styles Developed for Church Structures
• 1-E: Eucharistic Devotion
• 2-A: Flowers in Church: Reviving the Tradition of the Flower Guild
• 2-B: Celebrating the Order of Christian Funerals
• 2-C: Liturgy and Justice
• 2-D: He Should Summon on Presbyters of the Church (Anointing of the Sick)
• 2-E: Eucharistic Adoration in Parishes: Why and How
• 3-A: Choral Conducting that Works for Worship
• 3-B: Liturgy Preparation in Cyberspace
• 3-E: The Initiating Parish
• 3-F: Music for a Multicultural Church
• 4-A: Developing the Choral Sound
• 4-B: Practicum for Cantor and Accompanist
• 4-F: Music, Liturgy and Justice
• 5-A: Music In Service To The Word – Part 1: The Word In The Rites
• 5-B: Advent Graces
• 5-C: Looking for the “Liturgy” in the “Celebration” of Marriage
• 6-A: Music In Service to the Word-Part II: The Word In The Readings
• 6-D: Initiation and Reception into Full Communion: Are They the Same Process?

The Great Game of Business

The Great Game of Business 2006 Annual Gathering (1)
The Great Game of Business 2006 Annual Gathering (2)
The Great Game of Business 2006 Annual Gathering (3)
The Great Game of Business 2006 Annual Gathering (4)

• Entire Great Game of Business 2006 Annual Gathering on 32 Audio Cassettes
• Entire Great Game of Business 2006 Annual Gathering of Games on 32 Audio CDs
• Flying Higher with Max Performance Crews
• How Entrepreneurship Can Save the World
• The Art of Leadership
• Small Giants: Companies that Choose to Be Great Instead of Big
• Removing the Rewards for Resistance When Playing The Game
• It’s Not “Open-Book”, it’s not “Great Game”, it’s “The Thing”
• Urgency IS the Energy that Drives Business Growth
• Does It Really Make a Difference?
• Value Driven Leadership
• Playing The Game in the Healthcare Industry
• Introduction to ESOPs
• Getting Started
• Commissions: It’s Time to Retire the Buggy Whip
• Case Study: The Effectiveness of Open Book Management
• Teach the Rules-Effectively!
• Incentive Programs for Open-Book Companies – Program Design is Just the Beginning! … The Power is in the Communication, Mini-Games and Celebrations
• Preparing for the Sale of Your Company
• How to Get the Average Employee to Understand the Value of ESOP
• The New Art of Hiring Smart
• Keeping the Spirit Alive
• Scoreboard Workshop
• A Stake in the Action: Employee Ownership Programs
• You’ve Opened Your Books – Now Unleash the Power of TEAM
• Changing Workforce: How to Motivate Gen-Xers and Gen-Yers
• Coach Your Team to Success!
• HR Strategies in an Open Book Company
• Let’s RAP
• Succession Planning
• Lessons from Employee Ownership Companies
• Changing Society Through Employee Ownership
• Controlling Healthcare Costs
• Huddling: A Focus on Forward Forecasting

2007 Annual Gathering of Games (1)
2007 Annual Gathering of Games (2)
2007 Annual Gathering of Games (3)
2007 Annual Gathering of Games (4)

• Entire 2007 Annual Gathering of the Great Game of Business on 32 Audio CDs