• MKT8: Learn the Four Secrets to a Message that Wins Hearts and Minds
• PG1: Turning Life Insurance Into Cash Now
• PG2: Starting a Planned Giving Program in a Small Shop: Building a Timeline and Budget
• PG3: G.A.S.P.!! The Gift Annuity Survival Project
• PG4/5: An Effective Planned Giving Program on a Shoestring Budget
• PG7: Dollars Today—Legacies Tomorrow
• PP3: (c) (3) Advocacy: Awakening the 800-Pound Gorilla
• PP4: Who’s Watching You Now?—A Review and Update of State Regulation of Charitable Fundraising
• PP6: Getting It Without the Risk of Losing It: Legal Aspects of Fundraising
• SE1: When Nonprofit Organizations Should Not Have A Special Event
• SE2: Take Your Golf Tournament to the Next Level
• SE3: Technology in Special Events—Make the Technology Learn From You
• SE4: Fundraising at $14,297 Per Minute – How to Dramatically Increase Your Success With Professional Fundraising Auctions
• SE5: How to Get Attention
• VL1: Passing the Torch: Attracting & Cultivating the Next Generation of Philanthropists
• VL3/6: Set Up Your Board Members to Win in Fundraising
• VL4/5: Training Fundraising Volunteers. . . If I Have to Do it Myself, Where Do I Begin?

AFP 45th International Conference on Fundraising (1)
AFP 45th International Conference on Fundraising (2)
AFP 45th International Conference on Fundraising (3)
AFP 45th International Conference on Fundraising (4)
AFP 45th International Conference on Fundraising (5)
AFP 45th International Conference on Fundraising (6)
AFP 45th International Conference on Fundraising (7)
AFP 45th International Conference on Fundraising (8)
AFP 45th International Conference on Fundraising (9)
AFP 45th International Conference on Fundraising (10)
AFP 45th International Conference on Fundraising (11)

• Entire AFP 45th International Conference on Fundraising on 3 MP3 CD-ROMs
• Entire AFP 45th International Conference on Fundraising on 120 Audio CDs
• ACFRE1: More than Charisma: Characteristics of Reflective Professionals
• ACFRE2: Hear it from the ACFRE Authors: Top Level Stuff from the Field
• ACFRE3: Really...where did the Pyramid come from? Relevancy in Research
• ACFRE4: You and Your Organization: The Perfect Fit
• ACFRE5: ACFRE Means Something...Doesn't it?
• AG1: The Annual Fund: Building the Base for Everything Else
• AG2: Annual Giving - How To Do It Well...Over and Over and Over Again!
• AG3: Advanced Annual Giving Techniques: Taking Your Program to the Next Level
• AG4: It Works!...When We Work Together
• AG5: CSI - Combining Supporter Information: Best Practices in Data Analytics
• AG6: Intermediate Giving Programs - Boosting Revenue from Valuable Donors
• AG7: How to Help Solicitors Overcome Their Fears About Asking
• BD1: Creating a Successful Philathropy Partnership with your Board of Directors
• BD2/3: Fire Up Your Board Members for Fundraising
• BD4: Bored Board?: How to Enliven Leadership and Accountability to Achieve Fundraising Results
• BD5: Fundraising's Rainbow Coalition: Diversity's Impact with Boards & Donors
• BD6: Awaken the Sleeping Giant: Emerging Best Practices to Engage Your Board
• CC1: Fabulous Case Statements 101
• CC2: Planning and Building Endowment
• CC3: Find Seven-Figure Donors You Didn't Know You Had: The Crocker Art Museum Story of Success
• CC4: How Ethical and Mismanagement Issues Can Damage Fundraising
• CC5: The Critical Link between Strategic Planning and Successful Campaigns
• CC6: Campaign Readiness...If Only I Knew
• CR1: New Trends in Sponsorship
• CR2: Launching a Successful Public Private Partnership
• CR3: Pricing and Selling Corporate Sponsorship
• DN2: Stewardship After the Ask: How To Get The Signed Agreement and the Cash
• DN3: American Express Charitable Gift Survey
• DN4/5: Stewardship Trends that Impact Your Development Strategy
• DN6: Cultivation Matrix: It's No Mystery
• DN7: Weaving Donor Relations Into The Fabric of Your Organization
• DR1: If Aristotle Wrote Direct Mail: Classic Principles for Persuasive Solicitation Letters
• DR2: Direct Response Karaoke - How To Ensure Your Fundraising Program Sings!
• DR3: Mining for Gold: Using Modeling to Find Hidden Treasure
• DR5: Multi-Channel Direct Response Fundraising - Ideas that Work!
• DR6: Leveraging Your Donor Pyramid - The Case for Deep More than Wide
• FR1: Crafting the Grant Proposal Budget
• FR2: Foundation Fundraising: Finding the Right Match
• FR3: Drowning in Paperwork, Distracted from Purpose: Challenges and Opportunities in Grant Application and Reporting
• LE1: Social Justice and Progressive Philanthropy: A Subversive Act
• LE2: Strategic Planning for Fundraising Success
• LE4: Leadership and Management: Making Things Happen
• LE6: Mr. Webster, Where Are You When We Need You? New Definitions of Philanthropy and Nonprofit Revenue
• LE7: Taking the Mystery Out of Strategic Planning in Nonprofits
• LE8/9: Developing an Innovative Culture
• MA1: Eight Proven Strategies for Keeping Development Efforts on Target
• MA2: The Next Generation of Development Professionals
• MA3: Finding and Keeping Staff for Your Shop
• MA4: What's the Question Again? Coaching Devolopment Staff in the Art of the Ask
• MA6: Fundraising Effectiveness Project Overview
• MG1/3: Emerging Trends in Naming Opportunities
• MG2: Turning Annual Donors into Major Gifts Prospects
• MG4/6: Become a Better Major Gift Negotiator
• MG5: The Untapped Potential for Major Giving: Online Marketing Tools for Cultivation and Stewardship
• MG7/8: Advanced Major Gift Strategy Development Parts I and II
• MG10: Ready, Set, Ask! Preparing for and Making In-Person Requests for Major Gifts
• MKT1: Moving Beyond the Database to Build a True Base of Support - A Refreshing New Look at the Job of a Fundraiser
• MKT2: They Don't Know How Good You Are: Elevating Your Fundraising Through Strategic Communications
• MKT3: Radical Web2.0 Marketing for Conventional NonProfits
• MKT4: Making Your Case - Telling Your Story
• MKT5: Harnessing the Power of Relationships through Email Marketing
• MKT6: Business Development and How It Relates to Networking
• MKT7: New Tools to Help Attract Nonprofits and Contributors
• MKT8: Charitable Connections
• MKT9: A New Generation Reinvents Philanthropy
• PD1: Slowing the Revolving Door: Career Enhancement Without Changing Jobs
• PD3: Raising Money for Yourself
• PD4: Looking Inside: Finding Your Personal Connection to Philanthropy
• PD5: Breakthrough Development Concepts
• PG1: How to Identify Planned Giving Prospects
• PG2: Starting a Planned Giving Program in a Small Shop: Building a Timeline and Budget
• PG3: How to Make Your Planned Giving Results Go Up Faster than Gas Prices
• PG4: Endowment and Planned Giving Campaigning - A Comprehensive Approach
• PP1: Nonprofits Should be Sustainable and Socially Responsible: Is Yours?
• PP2: Ethical Dilemmas and What To Do About Them
• PP3: Who's Watching You Now? - A Review and Update of State Regulation of Charitable Fundraising
• PP4: Ethical Dilemmas and What To Do About Them
• PP5: Ethical Fundraising: A Guide for Nonprofit Boards and Fundraisers
• PP6: Effective Advocacy
• SE1: Signature Events
• SE2: Reducing the Risk of Special Events
• SE3: Use of Technology in Special Events to Enhance Sponsorship Offerings
• SE4: Guiness World Record Face-Off Raises Funds
• SP1: Passing the Torch: Attracting & Cultivating the Next Generation of Philanthropists?The Dialogue Continues
• SP2: What Makes Jewish Fundraising Unique - Isn't a Dollar a Dollar?
• SP3: Engaging Leadership in Ethnic Philanthropy
• SP4: Leave the Suit at Home: Fundraising from and For Rural Communities
• SP5: Getting the Money out of the Closet: Unique Issues in Raising Funds from LGBT Donors
• SP6: How To Raise Your First $100,000
• SP7: Women as Philanthropists
• SP8: Tuning In to Hispanic Donors
• SP9: For Fundraising Purposes, How Best Can the Asian American Community Be Utilized?
• SP11: From South of the Rio Grande to Tierra del Fuego - Fundraising in Latin America
• TN1: Ten Common Mistakes in Selecting Donor Databases (And How to Avoid Them)
• TN2: The Power of TrueCRM: Unleashing Integrated Online and Offline Strategies to Get Results
• TN4: Web 2.0: Building Online Social Networks
• TN5: Strategies to Build Online Success
• TN6: Raising Big Bucks with Email
• VL1/2: Mobilizing Massive Amounts of People to Make a Difference
• VL3: Your Constituents: More than Just a Piggy Bank
• VL4/5: Training Fundraising Volunteers...If I Have to Do It Myself, Where Do I Begin?
• VL6: Find Them & Keep Them: Recruitment and Retention of Good Volunteers

Institute for Healthcare Improvement

7th Annual International Summit on Redesigning the Clinical Office Practice (1)
7th Annual International Summit on Redesigning the Clinical Office Practice (2)
7th Annual International Summit on Redesigning the Clinical Office Practice (3)
7th Annual International Summit on Redesigning the Clinical Office Practice (4)
7th Annual International Summit on Redesigning the Clinical Office Practice (5)

• Entire 7th Annual International Summit on Redesigning the Clinical Office Practice on 2 CD-ROMs
• Entire 7th Annual International Summit on Redesigning the Clinical Office Practice on 54 Audio CDs
• All three 7th Annual International Summit on Redesigning the Clinical Office Practice Plenary Sessions on 3 DVDs
• Welcome / Disruptive Innovation in Health Care
• Disruptive Innovation & Professionalism: A Crisis of Identity
• Idols of the Mind
• L1: Supporting Patients to Manage Their Health: Basic Skills for Health Professionals
• L2: Redesigning Specialty Practices from a Balanced Systems Perspective
• L3: The “Nuts and Bolts” of Designing and Running Group Visits in Your Organization and Practice
• L4: Cutting-Edge Ideas in Specialty Practices from Europe to the US
• L5: Safety and Reliability in the Office Practice
• L6: Innovations of Outpatient Care for Geriatric Patients
• L7: Using Information Technology to Redesign Primary Care
• L8: How to Achieve a Large Scale Impact in Chronic Disease Management
• L9: The South Central Foundation Story at Alaska Native Medical Center: A Complete System Redesign
• L10: Completing the Puzzle: Finding the Pieces That Fit Your Practice
• A1: Office Efficiency
• B1: Leadership and Culture: Critical Factors for Transforming Care
• C1: Putting It All Together: The Entire Health System Redesigned
• D1: An Assessment of Efforts to Transform Health Care
• E1: Patient Involvement
• A2/B2: Embedding Reliability in Ambulatory Care: The Care Model Process
• A3/B3: Using Service Agreements to Improve Care Between Primary and Specialty Care Practices
• A4/B4: Championship Teams: A Framework for Improvement
• A5: Comprehensive Women’s Health in the Ambulatory Setting
• B5: Implementing Advanced Access in Academic Practices
• A6/B6: Sustaining Redesign Momentum
• A7/B7: Behind Closed Doors: What is Really Happening Between Clinician, Patient, and the Electronic Health Record?
• A8/B8: Making Change Happen in Your Office
• A9/B9: Pay for Performance: A Tale of Two Theories
• A10/B10: Email as a Connectivity Platform for Improving Health Care
• C2: Technologies for Patient-Centered Care: The Why and How
• C3: Implementing Lean Production in the Primary Care Office
• C4: Shaping Demand for Ambulatory Pediatric Specialty Services: Creating a Centralized Scheduling Center Enhanced by a Clinical Intake Process
• C5: Putting It All Together: Team Building, Open Access and Planned Care in One Change Package
• C6: Re-Weaving the Safety Net Initiative
• C7: How Evidence-Based Design Can Improve Care While Lowering Costs
• C8: Using Advanced Clinic Access Principles to Improve Access in VA Primary Care Clinics
• C9: Utilizing Regional Collaboratives to Foster and Spread Change in a Community
• C10: Translating Research into Practice in the Care of Older Adults
• D2/E2: Improving Care in Chronic Conditions
• D3/E3: Ideal Micro Practice
• D4/E4: Using Idealized Design to Improve Access and Clinical Quality
• D6/E6: Practical Applications of Health Literacy Strategies and Techniques in the Office Setting
• D7/E7: Access Improvement: How to Reduce Waiting Times
• D8/E8: Making the Imperative Practical: Cultural Competence in Ambulatory Care
• D9/E9: Parent Power! Putting Parents on Practice Improvement Teams to Accelerate Improvement
• D10/E10: Moving Mental Health into Primary Care: Improving Care While Saving Time and Money

2nd Annual International Summit on Redesigning Hospital Care (1)
2nd Annual International Summit on Redesigning Hospital Care (2)
2nd Annual International Summit on Redesigning Hospital Care (3)
2nd Annual International Summit on Redesigning Hospital Care (4)
2nd Annual International Summit on Redesigning Hospital Care (5)

• Entire 2nd Annual International Summit on Redesigning Hospital Care on 2 MP3 CD-ROMs
• Entire 2nd Annual International Summit on Redesigning Hospital Care on 42 Audio CDs
• All 2nd Annual International Summit on Redesigning Hospital Care Plenary Presentations on 4 Video DVDs
• Tuesday 8:00 am Plenary
• Tuesday 3:15 pm Plenary
• Wednesday 8:00 am Plenary
• Wednesday 1:30 pm Plenary
• A0: When Things Go Wrong: Responding to Adverse Events
• B0: Is Public Health Really a Priority for America?
• D0: Sustaining Campaign Progress and Preparing for What’s Next
• E0: Overuse and Efficiency: Understanding and Addressing the Paradox of Plenty
• A1/B1: Saving Lives and Saving Money
• A2/B2: Using Quality Improvement to Address Health Disparities
• A3/B3: Spreading Nurse Knowledge Exchange Throughout Kaiser Permanente
• A4/B4: Practical Strategies for Implementing the 100,000 Lives Campaign Interventions
• A5/B5: Quality Improvement 101
• A6/B6: Lessons on Using a Campaign Model to Spread Improvements
• A7/B7: Glucose Control in Surgery
• A8/B8: Medication Reconciliation is Hard Work
• A9/B9: Hospital at Night Project: An Innovative Approach to Clinical Service Delivery
• A11/B11: Communication and Handoffs: JCAHO Perspectives
• C1: Engaging Leaders in WalkRounds Methodology to Improve Safety, Reliability and Teamwork
• C3: Transforming the Operating Room
• C5: Transforming Care at the Bedside: Work Redesign on Medical and Surgical Units
• C7: Gylcemic Control in the ICU
• C8: Nursing Performance Measurement: It’s Here, So How Are You Doing?
• C9: Improving Perinatal Care
• C10: Improving Care and Optimizing Capacity Using Evidence-Based Design
• C11: Building Skills for Improvement in Your Workforce
• D1: Strategies for Increasing Patient Understanding
• D2: Crew Resource Management, Teamwork, and Safe Collaborative Care
• D3: Emergency Department Change Initiatives: Getting Things Done
• D4: Life Savers: Innovations in Mortality Reduction
• D5: Using Data to Redesign Hospital Care
• D7: Improving Reliability: Right at the Right Time
• D8: Using Pay-for-Performance to Support Quality Improvement: Tips on Talking to Payers
• D9: Using Lean Principles to Optimize Workflow and Quality in Cardiology Care
• D10: The Sepsis Epidemic: How to Win
• E1: Public Reporting of Hospital Infection Rates
• E2: Using SBAR to Improve Teamwork and Safety
• E3: Quantitative Quality Measurement: Transferring Research Techniques to Operational Departments
• E5: Physician Engagement in Quality and Safety Objectives
• E6: Innovative Interfaces: Linking Primary, Secondary, and Tertiary Care Across Systems
• E7: The VA Success Story: Using IT to Improve Safety and Quality
• E8: Calculating Financial and Clinical Performance in the 100,000 Lives Campaign
• E9: Medication Reconciliation In and Out of the Hospital
• E10: Reflections on Patient-and Family-Centered Care
• E11: Rapid Revolution: Hundreds of Hospitals Save Hundreds of Lives with Rapid Response Teams

18th Annual National Forum on Quality Improvement in Health Care (1)
18th Annual National Forum on Quality Improvement in Health Care (2)
18th Annual National Forum on Quality Improvement in Health Care (3)
18th Annual National Forum on Quality Improvement in Health Care (4)
18th Annual National Forum on Quality Improvement in Health Care (5)
18th Annual National Forum on Quality Improvement in Health Care (6)
18th Annual National Forum on Quality Improvement in Health Care (7)

• Entire 18th Annual National Forum on Quality Improvement in Health Care on 2 MP3 CD-ROMs
• Entire 18th Annual National Forum on Quality Improvement in Health Care on 64 Audio CDs
• B1 Nursing 2015: Fast Forward to the Future
• C1 Where We Go From Here: The Next Phase of IHI’s 100,000 Lives Campaign
• D1 Inconvenient Truths: Challenges in Transforming Health Care
• E1 Top Ten Improvement Ideas
• A2/B2 Improving Patient Flow Through the System
• A3/B3 Five Useful Ideas for Improving Flow in the Emergency Department
• A4/B4 Implementing an Idealized Model for Critical Care
• A5/B5 Health Care Information Technology: Impact on Payers, Providers, and Patients
• A6/B6 Driving Out Disparities and Improving Quality for All: Start Here
• A7/B7 Improving Perinatal Care Using Idealized Design
• A9/B9 Mobilizing Clinicians for Service Transformation
• A10/B10 Transforming Primary Care: Kaiser Permanente’s 21st Century Care Innovation Project
• A11/B11 A Proven Relationship Between Cost and Quality: Premier’s “Performance Pays” Study
• A12/B12 Back to the Basics: A Primer on Quality Improvement
• A13/B13 Hospital Pay-for-Performance: Public Policy Implications
• A14/B14 Implementing CPOE: Achieving Maximum Impact on Safety & Effectiveness of Care
• A15/B15 Learning from Baldrige Winners
• A16/B16 Primary Care Panel Management: An Integrated Care Team Approach
• A17/B17 Real Time Use of Patient Self-Reported Outcomes to Inform Clinical Decision Making
• A18/B18 Self-Management Support: Innovation, Implementation, and Sustainability
• A19/B19 Using Error Proofing Solutions to Sustain Permanent Performance Improvement
• A20/B20 Safety, Human Factors, and the Preoperative
• A21/B21 Safe Handoffs: Kaiser Permanente’s Nurse Knowledge Exchange
• A22/B22 Engaging Physicians as Catalysts for Quality: The Natural Role of Hospitalists
• A23/B23 Overcoming Language Barriers to Improve Safety and Quality of Care
• C2 The Insult of Infection
• C4 Using Evidence-Based Architectural Design to Build Safer Environments
• C6 Innovation at Cincinnati Children’s
• C7 Focus on Productivity and Efficiency in England’s National Health Service
• C8 Create a Physician Compact to Strengthen Trust and Engagement in Safety Improvement
• C9 Follow the Leaders: Best Governance Practices of Top Performing Hospitals